I would like to share my disappointing experience with ARG Group, the accounting firm I hired for my company. Unfortunately, my encounter with ARG Group left much to be desired, and I feel compelled to warn others about my negative experience. To begin with, I made the mistake of paying ARG Group for their services in cash without receiving a receipt or invoice. This lack of documentation raised concerns about the transparency and professionalism of ARG Group's practices. My primary reason for engaging the services of ARG Group was to obtain a VAT refund for my company. However, after four months of waiting, ARG Group provided me with a screenshot claiming that the refund had been approved by RS (Revenue Service). This news initially seemed promising, but as I hired a new accountant, I discovered the truth: the refund was never approved. In fact, during an ongoing audit, ARG Group simply ceased responding to RS inquiries. The screenshot I was provided with turned out to be unrelated to any approval but rather reflected the balance after declarations were made. It appeared that RS assumed my company had been abandoned due to ARG Group's lack of cooperation. When I confronted ARG Group regarding these discrepancies, their response was unprofessional and unsatisfactory. They showed no accountability for their actions and instead expressed their satisfaction that my new accountant would handle the situation. This dismissive and nonchalant attitude further compounded my frustration. Adding to my dissatisfaction, when I requested a refund of the fees I had paid to ARG Group, they flatly refused. This refusal to reimburse me for services that were not delivered only solidified my belief that ARG Group's practices were unethical and untrustworthy. Based on my experience, I strongly advise against engaging the services of ARG Group for your accounting needs. Their lack of professionalism, false claims of approval, unresponsiveness during an audit, and refusal to refund the fees demonstrate a clear disregard for their clients' best interests. I hope my review serves as a cautionary tale for others seeking accounting services. It is crucial to select professionals who prioritize transparency, accountability, and ethical practices.